Complaints

Community Living & Respite Services recognises that clients, families, and stakeholders have the right to raise and have resolved any complaint they have about CLRS services.

Clients, families, stakeholders and staff are provided with information on how to make a complaint and the complaints management process. Complainants will not be adversely affected because a compliant has been lodged by them or on their behalf.

CLRS will handle all complaints in a manner consistent with privacy and confidentiality standards, and endeavour to seek resolution within a reasonable time.